ML Anthology

Staff Scheduling for Inbound Call Centers and Customer Contact Centers

Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh
AAAI 2002 pp. 822-829
/aaai/2002/fukunaga2002aaai-staff/
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Cite

Text

Fukunaga et al. "Staff Scheduling for Inbound Call Centers and Customer Contact Centers." AAAI Conference on Artificial Intelligence, 2002.

Markdown

[Fukunaga et al. "Staff Scheduling for Inbound Call Centers and Customer Contact Centers." AAAI Conference on Artificial Intelligence, 2002.](https://mlanthology.org/aaai/2002/fukunaga2002aaai-staff/)

BibTeX

@inproceedings{fukunaga2002aaai-staff,
  title     = {{Staff Scheduling for Inbound Call Centers and Customer Contact Centers}},
  author    = {Fukunaga, Alex S. and Hamilton, Ed and Fama, Jason and Andre, David and Matan, Ofer and Nourbakhsh, Illah R.},
  booktitle = {AAAI Conference on Artificial Intelligence},
  year      = {2002},
  pages     = {822-829},
  url       = {https://mlanthology.org/aaai/2002/fukunaga2002aaai-staff/}
}