Song, Shuangyong

9 publications

ICML 2024 Towards Generalization Beyond Pointwise Learning: A Unified Information-Theoretic Perspective Yuxin Dong, Tieliang Gong, Hong Chen, Zhongjiang He, Mengxiang Li, Shuangyong Song, Chen Li

AAAI 2024 icsPLMs: Exploring Pre-Trained Language Models in Intelligent Customer Service (Student Abstract) Shixuan Liu, Chao Wang, Shuangyong Song

AAAI 2023 Improving Dialogue Intent Classification with a Knowledge-Enhanced Multifactor Graph Model (Student Abstract) Huinan Xu, Jinhui Pang, Shuangyong Song, Bo Zou

ECML-PKDD 2023 MuSE: A Multi-Scale Emotional Flow Graph Model for Empathetic Dialogue Generation Deji Zhao, Donghong Han, Ye Yuan, Chao Wang, Shuangyong Song

AAAI 2022 A Multi-Factor Classification Framework for Completing Users' Fuzzy Queries (Student Abstract) Yaning Zhang, Liangqing Wu, Yangyang Wang, Jia Wang, Xiaoguang Yu, Shuangyong Song, Youzheng Wu, Xiaodong He

ECML-PKDD 2022 DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-Commerce Customer Service Zhenhe Wu, Liangqing Wu, Shuangyong Song, Jiahao Ji, Bo Zou, Zhoujun Li, Xiaodong He

ECML-PKDD 2022 MFDG: A Multi-Factor Dialogue Graph Model for Dialogue Intent Classification Jinhui Pang, Huinan Xu, Shuangyong Song, Bo Zou, Xiaodong He

AAAI 2022 SimCTC: A Simple Contrast Learning Method of Text Clustering (Student Abstract) Chen Li, Xiaoguang Yu, Shuangyong Song, Jia Wang, Bo Zou, Xiaodong He

AAAI 2020 Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract) Riheng Yao, Shuangyong Song, Qiudan Li, Chao Wang, Huan Chen, Haiqing Chen, Daniel Dajun Zeng