Predicting Self-Reported Customer Satisfaction of Interactions with a Corporate Call Center

Bockhorst et al. "Predicting Self-Reported Customer Satisfaction of Interactions with a Corporate Call Center." European Conference on Machine Learning and Principles and Practice of Knowledge Discovery in Databases, 2017. doi:10.1007/978-3-319-71273-4_15

[Bockhorst et al. "Predicting Self-Reported Customer Satisfaction of Interactions with a Corporate Call Center." European Conference on Machine Learning and Principles and Practice of Knowledge Discovery in Databases, 2017.](https://mlanthology.org/ecmlpkdd/2017/bockhorst2017ecmlpkdd-predicting/) doi:10.1007/978-3-319-71273-4_15

@inproceedings{bockhorst2017ecmlpkdd-predicting,
  title     = {{Predicting Self-Reported Customer Satisfaction of Interactions with a Corporate Call Center}},
  author    = {Bockhorst, Joseph and Yu, Shi and Polanía, Luisa F. and Fung, Glenn},
  booktitle = {European Conference on Machine Learning and Principles and Practice of Knowledge Discovery in Databases},
  year      = {2017},
  pages     = {179-190},
  doi       = {10.1007/978-3-319-71273-4_15},
  url       = {https://mlanthology.org/ecmlpkdd/2017/bockhorst2017ecmlpkdd-predicting/}
}