DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-Commerce Customer Service

Wu et al. "DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-Commerce Customer Service." European Conference on Machine Learning and Principles and Practice of Knowledge Discovery in Databases, 2022. doi:10.1007/978-3-031-26409-2_1

[Wu et al. "DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-Commerce Customer Service." European Conference on Machine Learning and Principles and Practice of Knowledge Discovery in Databases, 2022.](https://mlanthology.org/ecmlpkdd/2022/wu2022ecmlpkdd-dialcsp/) doi:10.1007/978-3-031-26409-2_1

@inproceedings{wu2022ecmlpkdd-dialcsp,
  title     = {{DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-Commerce Customer Service}},
  author    = {Wu, Zhenhe and Wu, Liangqing and Song, Shuangyong and Ji, Jiahao and Zou, Bo and Li, Zhoujun and He, Xiaodong},
  booktitle = {European Conference on Machine Learning and Principles and Practice of Knowledge Discovery in Databases},
  year      = {2022},
  pages     = {3-18},
  doi       = {10.1007/978-3-031-26409-2_1},
  url       = {https://mlanthology.org/ecmlpkdd/2022/wu2022ecmlpkdd-dialcsp/}
}